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There are a few letters to Autoweek in the September 30 issue in response to the original column. None is from a customer who has experienced engine failure. But a couple (from owners of a Cayenne and a brand-new 2014 Panamera) paint a picture of Porsche's indifference to customers, bordering on contempt. The Panamera owner describes it as a "customer-twist-in-the wind approach."
As usual, angry customers are the ones making the noise, but it doesn't bode well for any of us who might experience serious issues. As I've mentioned earlier, my 2004 S has been remarkably reliable. I have very decent dealer and independent service options here. Just hope I never need to rely upon the good will or generosity or even common sense of Porsche AG.
Gil
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