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Got to thinking about it, for whatever reason all of the issues I have had with Sears (total of 3) were all over appliances:
-15 years back when we built our house, Sears was who our builder recommended for appliances. I walked out of Sears frustrated and drove straight to Best Buy and spent $6k there.
-2 years ago tried to set up a water heater purchase / install for my mother's house, the salesman couldn't of been less helpful / responsive, we bought elsewhere.
-This scenario.
When it comes to anything tool related I've had great luck and service, you just have to make sure what you buy is "Craftsman" brand.
Learned my lesson on yard equipment years back; Stihl or Toro Commercial Grade.
Sears has had 5 CEO's in 7 years, the stock plummeted from $190 after the merger with K-Mart to well under $50 (today $46) and very blunt talk of selling off spinoffs (Craftsman, Kenmore, DieHard, etc.) spells a VERY uncertain future for one of America's iconic stores. Pretty sad to witness.
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