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Like any business the owner means everything. When at the shop as children, my dad had us wearing our belt buckles way to the side as not to scratch any paint upon approach. I still have some fender covers from his business, we were the small dealer that vacuumed and cleaned out some filthy cars because they were our customer's cars. Someone would need a water pump and he'd give them a used one with almost no miles on it FREE. I did more than a few tire off rim patch repairs FREE just to help someone who had a bad day. Our family could have been even wealthier than we became but my father insisted on doing good. His shop was backed up two weeks in appointments like a dentist's office, his operating plan of taking care of people worked like a business magnet. That Jim guy used to have "happy motoring" in his sigline, we were Esso way back, then Exxon' Chevron, and Fiat dealers, what we always were was a group of careful mechanics that liked our jobs and did them well.
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