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Originally Posted by rick3000
The guy said it looked like the arm had been heated up and bent, which most likely was from a previous alignment. And that is why he could barely get the right toe within spec.
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"The guy" sounds like he's spewing complete BS to me. The only way it sounds plausible if if the car had been damaged in some way (ie bent in an accident). I could possibly see someone trying to take the inexpensive way out and trying to heat and bend the damaged part back to a point where it was useable rather than replacing it. But an alignment shop taking a factory spec part....heating it and bending it out of spec as part of an alignment procedure......highly, highly, highly unlikely.