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Hello,
If your window just got placed you should call the company and complain to them if the window. It could be because it's cold outside and the window has frost and froze at the bottom you can try leaving it there untill the warm days and then try to open them. Whatever you do don't get frusterated and trying to push it all the way. if there is cold coming out try to close the room and don't let anyone come in these could also be problems because your window is old. Try to call a window company and ask them.
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