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Originally Posted by landrovered
Too honest for your own good....are you telling your customers that you are recording their calls?
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Absolutely.. I even ask permission and every one so far has had no problem with it...
As my post stated, some people want to share this story and for us it means that the same old broken record we hear time and time again and try to reiterate can be proven.
Above all else do what you feel is necessary to enjoy the car, be that an IMS upgrade or just not worrying about it. I am just happy that we have the procedures and components to support the IMS retrofit, this time last year that wasn't the case... There was no choice. Think about that.
BTW- On the phone personal service is much easier. The internet doesn't afford that kind of communication, unfortunately. Thats why so many internet flame wars happen with people who in person or on the phone get along just fine.