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I always take those JD Power surveys with a grain of salt. Think of just how many people do not answer those survey requests due to busy schedules or just plain apathy. The only JD Power survey I ever answered was in regards to my home builder, who at the time I was less than pleased with, so I was all too happy to slam them good in the survey. If I had no issues with the builder, I probably would have trashed the survey request.
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