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One of the things at the top of Randall's list on the driver's side must have had contact with a rabbit or something...but I'll fix it myself. The rest of the costs don't sound so off.
I'd suggest you go in with an open attitude. Darting eyes and a death grip on your checkbook will only get you rolling eyes and mark you as 'one of them'. Rather, I'd suggest you actually shake hands with the 'wrench' who'll do the work - just don't say somehting like; "Don't scratch it!"
Jim
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