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18 months ago - had no problems since touch wood. I was very non-confrontational in my approach (after all, I had everything to gain and they had absolutely no obligation to me) and basically leaned on their desire to preserve their reputation....my wife wanted to kick butt but I persuaded her to let the letter do its work. I was told that my patient approach was what won them over.....unusual for me, as I am the proverbial bull in the china shop...
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