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I really believe in buyer beware and don't buy something that you can't afford. I'm happy to know that if something goes wrong with my car, I have a Jake Raby rebuild/upgrade waiting for me. I'll happily pay the $17k for the power and reliability it affords.
Having said that, there's definitely something to be said for standing behind your product. It's what keeps you in business. Continue to disappoint customers and you loose them.
Here's my suggestion, post the customer service address of PCNA and draft a form letter stating pretty much what you have above. Anyone who wants to to print out, sign, and send it to Porsche can. Maybe the deaf ear will put in a hearing aid.
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