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And now that I think back, I remember when the installer was showing me how to pop the edges into the guide channel, him telling me that he installed a strap that was supposed to help with the issue, but that it was ineffective. I wonder if it's possible that the strap was installed incorrectly, maybe needing some fine adjustment, or maybe GAHH included a defective strap.
I snapped some pictures last night. We'll see what Jack at GAHH has to say, and I'll let you guys know.
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