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When Fidelity took over administration of my company's health care plan they screwed up and stopped deducting payments from my wife's paycheck. I didn't notice (direct deposit) until they canceled the family's health care.
I asked them for a bill and volunteered to pay for each of the months they forgot to deduct but they refused to reinstate, claiming it was our fault for not noticing their oversight.
One threatening letter from a lawyer got immediate resolution. Full reinstatement and a verbal apology.
It's painful but worth it. Hire a lawyer to send a letter on his letterhead. Good luck.
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