Quote:
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Originally Posted by Brucelee
Contrast story.
I have a Lexus I bought used recently. I had some concerns and took it in for a diagnostic. The car is way out of warranty but I know the guys at the dealership and they serviced this car since it was new.
They spent a couple of hours on the car, told me it was finde gave me a Lexus loaner for the day. Got a nice free latte in their lounge, valet guys washed my car when they gave it back to me.
They charged me zero and thanked me for my business.
That is customer service and I am a customer for life because of it.
The Boxster is a car deserving of a better dealer network and manufacturer.
IMHO.  |
Same here, my 96 LS400 was stalling everytime we stop at a red light. Took it to Germain Lexus and they replace the ECU and give me a loaner. No charged even after the warranty has past for about two years. Go figure!