[pbanders]

I have owned or currently own Porsche, BMW, Infiniti, Honda, Toyota, and Ford. Of those manufacturers, the only one who had exceptional customer service was Infiniti. I always got a free loaner car, which was a new Infiniti, every time I took the car in for service. I was always treated like I owned the most expensive model of Infiniti, when in fact, I owned the cheapest. The car's quality was fantastic - none of the continuous, niggling problems I've come to expect as normal from BMW and Porsche, and certainly, none of the major issues such as engine failures, tranny failures, and chassis problems.

Toyota's service is good, but it's more of an impersonal mill, with so many cars in for service, not unlike Ford. I've had reasonably good experiences at BMW and Porsche service, but they're closer to Ford and Toyota than to Infiniti. My BMW's quality of service went up dramatically, once my car was out of warranty and I started going to a local BMW shop that knows how to treat their customers.

Fact is, that despite these problems, we put up with it because at the end of the day, an Infiniti or a Toyota doesn't begin to offer the driving experience of a BMW or a Porsche. I've driven most of the "sporty" Infiniti's and Lexus's and IMO it's not what I want in a driver's car.