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Originally Posted by Brucelee
Contrast story.
I have a Lexus I bought used recently. I had some concerns and took it in for a diagnostic. The car is way out of warranty but I know the guys at the dealership and they serviced this car since it was new.
They spent a couple of hours on the car, told me it was finde gave me a Lexus loaner for the day. Got a nice free latte in their lounge, valet guys washed my car when they gave it back to me.
They charged me zero and thanked me for my business.
That is customer service and I am a customer for life because of it.
The Boxster is a car deserving of a better dealer network and manufacturer.
IMHO.  |
This is an excellent contrast to my continued bad experiences with Paul Miller Porsche here in NJ.
If I am not mistaken, the unusually good Lexus experience is one of the pillars of their business model. I love my Boxster and have been a Porsche fan for most of my life, but this sort of thing would prompt me to consider a Lexus when it is finally time to give up my Box.