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A little bit of a suggestion....be a good customer of and use the American Express card as much as possible. I say Amex because they stand behind all my purchases and have gone to bat for me on multiple occasions.
You may have a card similar in behavior, maybe not....I can tell you in this scenario, I would have charged the diagnois and disputed the charge with Amex...they would investigate and the money comes back, you aren't left to deal with the head aches of dealing with the retailer....
I just had 2 recent instances where the merchant screwed me over big....one credit was for 780, the other for like 360....had I paid cash or check, no chance I'd seen it back....sometimes having a little muscle behind the consumer is nice....
sorry you got taken on the bad diagnosis....but if you paid credit, I would dispute it right away......
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