[donv]

I understand the disappointment (I've had similar bad experiences with dealerships) but it seems the cure is pretty drastic.

Have you considered using an independent shop for service? I've only gone back to the dealership for warranty issues since the purchase, but there are several good shops in the area that charge less and treat me and my car better (IMHO).

Hope you reconsider and find an alternative way to get the service you need and still get to enjoy the car!