Quote:
Originally Posted by z12358
Sammy:
"In keeping with your point, if these defects were few and far between why doesn't Porsche step up and help their customers out with an extended warranty or something of the sort? If these are truly a drop in the bucket than this would be a small price to pay for happy customers? How many people on this forum have this in the back of their mind and will affect their next purchase? How many people will tell their friends about what they read on this forum?"
Why not offer an extended (or longer) warranty, you ask.
I could think of a few reasons off the top of my head:
1. For the same reason Toyota, Lexus, BMW, MB, Ferrari, etc do NOT.
2. Because it doesn't have to, and yet all the above brands could only dream of achieving it's profit margins.
3. How much longer? Would 20yr warranty make you finally happy and remove the anxiety in the back of your mind?
4. Porsche is not in the business of psycho-therapy.
How many people? I don't know. Do you know? I think Porsche may have a better idea than either one of us here.
FYI, I did read this and other forums before I made my purchase. And happily so.
Z.
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Does Toyota, Lexus, BMW, MB, Ferrari have issues with catastrophic engine failure due to a design flaw?
You are absolutely right in that they don't have to and it is obvious that they are taking this path. It's the risk that they are willing to take. A bunch of scared and unhappy customers vs. a couple extra bucks of profit (since you are inferring that this is a few and far between problem).
They are providing the right product to a specific market that allows them to maintain their profit margins (granted I don't even know if this is true or not so if you have some stats that would be awesome!). If Porsche decided one day to produce as many vehicles as one of the bigger companies than they would not enjoy the same profitability. My company makes its money by serving a non-commodity market and we enjoy much higher profit margins than our competitors, but our competitors make more profit because they are bigger and serve a commodity market where there sales revenue is a whole lot bigger than ours.
I don't know if the extended warranty is the way to go, but how many other manufacturers are increasing their powertrain warranties? I'm not losing sleep by any means, but I am keeping track of this for the next time I buy a vehicle. My dreams of a Carrera are becoming much cloudier...
My question about the number of members was rhetorical, but last I checked there were over 6000 members of this forum.