Here's a good reference on the top: https://sites.google.com/site/mikefocke2/thetop-itsmaintaince%26replacement
There are several topics covered and you can get a good idea of the various components in the system and narrow the number of components you need to check. GFOX sounds like he could have a problem with the motor or the top relay.
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2000 Arctic Silver/Black, Hard Top, On Board Computer
PNP Rear Speakers, HAES 6-Channel Amp, Avic Z140BH,
Painted Bumperettes, 2004 (OEM) Top, Homelink integrated in dash with Targa switch, 997 Shifter, Carrera Gauge Cluster with silver gauge faces, heated 12-way driver & 8-way passenger seats, Litronics, silver console
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