Clueless at AutoZone - 986 Forum - The Community for Porsche Boxster & Cayman Owners

cas951 · 05-11-2016, 09:48 AM

I can agree that customer service were thrown out the window for this scenario. I can already picture what took place in my view. These kids are used to looking up parts by year, make, model and components and here's a guy in the phone asking for axle seal for a ford and didn't give anymore details. The kids probably put him on hold on purpose hoping he would go away since he didn't or could not provide more information. We can go to any parts store and ask for a part and I'm almost certain that almost all of the parts store will ask for year, make, model and component you need for the part. Without this they just can't help you. This is just how their system is setup.

lkchris · 05-11-2016, 10:07 AM

If you own a German car, they have nothing for you at Auto Zone, Pep Boys, etc., in the first place. Seems a silly thing to discuss on a Porsche forum. When it comes to things automotive, the USA is a third world country and these FLAPS go where most of their customers have gone.

I'm pleased to find an exception in that NAPA has Liqui Moly motor oil.

911monty · 05-11-2016, 10:42 AM

Why subject yourself to this at all? I go to their website order what I want and have it pick up at store. Just give the clerk??? the order number and go.

On a side note though I was surprised and pleased to find Pentosin at O'Reilly the other day. :dance:

CoBeerToad · 05-11-2016, 10:50 AM

From ages 17 to 21, I lived at the local auto parts store. They were all gear heads and never took issue with my barrage of silly questions about my POS car.

Nowadays, I know a couple of guys that work at the chain stores, and they seem to know what they are talking about. There are some others though that I'm sure couldn't locate the engine in my car with a manual in their hand.