Try pulling and re-seating the 4 connectors on the rear.
Before reinstalling, check operation. If that didn't fix it, remove unit, remove 3 screws that hold faceplate on, remove 7 screws that attach circuit board to faceplate and inspect button contacts for debris or gunk.
I removed the unit and there are 2 plugs in the back of the unit-there are 4 receptacles. Is this correct or are there two plugs hiding somewhere in the dash? Otherwise, I am thinking of ordering a replacement control unit. Any help is appreciated.