Crappy feedback from Pelican Parts - IMS Guardian

[kjc2050]

Kenny from Pelican called me today. I explained the situation and he apologized profusely. He didn't know that the IMS-G had changed during 2012; said he'd called LN Engineering and asked if Pelican had the current unit, and they'd told him that was the case. It was a pleasant conversation; he seems like a decent guy.

I told him no big deal, just wanted them to know about my experience. Hopefully he'll be better equipped the next time someone asks this particular question.

If I were advising someone who was going to purchase this kit, I'd direct him to Jake. Nothing against Pelican, but you might as well deal directly with the source (and expert).

[Jake Raby]

Originally Posted by kjc2050

If I were advising someone who was going to purchase this kit, I'd direct him to Jake. Nothing against Pelican, but you might as well deal directly with the source (and expert).

Thanks for that.. I developed it personally and know it like the back of my hand.

That said we are tired of direct sales and constant support, so all sales from this point forward will be through distributors like Pelican, LN and a couple more. This isn't just the IMSG, its all the products to include the IMS Solution. We will only be selling our engine packages direct, because they are custom and we must work with the purchaser to optimize the engine for them.

Our time is best spent interacting with engines and components and not humans. Machines don't argue back; they just blow up.