Crappy feedback from Pelican Parts - IMS Guardian - 986 Forum - The Community for Porsche Boxster & Cayman Owners

kjc2050 · 11-12-2012, 02:36 PM

Jake,

Thanks for your response, offer, and straight talk. Question: other than the external terminals, are there any other differences between the pre- and post-August units?

Jake Raby · 11-12-2012, 03:37 PM

Quote:

Originally Posted by kjc2050

Jake,

Thanks for your response, offer, and straight talk. Question: other than the external terminals, are there any other differences between the pre- and post-August units?

NO. No other differences.

kjc2050 · 11-13-2012, 04:01 PM

Jake,

Thanks. Good answer, because (I'm a little impulsive) I began doing the wiring on Saturday. After reviewing the directions several times, that seemed to be the thing that could chew up some time. I haven't made the electrical connections - just have everything in place - so when I actually do the install, that part of the process will be a snap. (Keep in mind the weather has turned here in the vast wasteland of Nebraska, so I'm in no particular hurry at this point.)

As for the 12v output, no big deal. It would have been nice, but it's certainly not a deal breaker. I do appreciate your upgrade offer, though - very gracious of you.

I have some suggestions for improvements to the instructions, if you're interested. I shot a few photos as well.

Thanks again.

Jake Raby · 11-13-2012, 05:26 PM

Thanks.. We have completely redone the instructions and added many refinements to them as well.
Thanks for your input.

thom4782 · 11-14-2012, 09:59 AM

Did you ever call Pelican and ask them what happend and whether they were willing to provide you with a full refund? In fairness, it would be nice to hear their side of the story.

kjc2050 · 11-14-2012, 02:49 PM

I haven't called them back. As I mentioned above, I began the installation process, so what's the point of calling them? It's not as though I'm going to return the product at this point. My issue is that I asked a simple question, and received an inaccurate response. I'm using the product, and am moving on. I'll continue to order from them.

demick · 11-15-2012, 07:14 AM

Unfortunate that you made no attempt to contact Pelican to resolve your complaint. I think that most peoples experience here with Pelican is that they would go out of their way to make things right. Instead, you decided to go straight to a public website and complain about your bad experience.

Mistakes happen. It's a fact. How the parties respond to the error is what makes the difference.

In this case:
Customer response (You): Poor
Supplier response (Pelican): We don't know, as they weren't give the chance.