Porsche RIPPING ME OFF

[Paps]

Hi all,
Four months ago my 986 had a problem with the window relay that makes the window come down 2cm when you open the door so as to clear the pillar. This function stopped all 2gether & I had it fixed at porsche. Two months ago it stopped working entirely for 2 hours, began to work again however coming down 1cm instead of the 2cm it should. Although I CAN open & close the door, the window is so close to the pillar that the rubber seal is ripping. I took this back to porsche & they have booked it in to have a check but claim it could be the window regulator (not their new parts fault) so I'd pay if this is the case.
My question: Are they lying that the regulator may be at fault? The window functions fine! The Relay they changed should be the device telling the regulator to go down 2cm. They are claiming the regulator also has a memory in it & if the regulator is at fault then they are not liable to fix the problem (I have to pay).
Am I being fooled?

Thankyou
Dean

[Tool Pants]

It can be the regulator.

http://www.pca.org/tech/tech_qa_question.asp?id={33336754-C0C0-49C4-9EB9-BD3218E4DAD1}

http://www.pca.org/tech/tech_qa_question.asp?id={33336754-C0C0-49C4-9EB9-BD3218E4DAD1}

Links do not want to work. So go to the PCA site, tech session, and search under regulator.

[Paps]

Hi Toolpants,

Thanks for the site. That looks very accurate to what has happened in this case, however could this have been the problem all together? Did they miss-diagnose the problem in the first place and replace the relay when it was the regulator all along?
This is really ticking me off. I pay AU$250 for the relay + $200 for some bs silicon surround seal for this and + labour and now its the regulator 8 weeks later. If you ask me something stinks.

Could they have got it wrong? How do I protect myself from being ripped off in this case ?

cheers
dean

[Brucelee]

Chat with the service manager and explain (nicely) what happened and why you feel they should rebate back some or all of the costs of the previous repair. The worst they can say is no!

Originally Posted by Paps

Hi Toolpants,

Thanks for the site. That looks very accurate to what has happened in this case, however could this have been the problem all together? Did they miss-diagnose the problem in the first place and replace the relay when it was the regulator all along?
This is really ticking me off. I pay AU$250 for the relay + $200 for some bs silicon surround seal for this and + labour and now its the regulator 8 weeks later. If you ask me something stinks.

Could they have got it wrong? How do I protect myself from being ripped off in this case ?

cheers
dean