Frustration with Aristocrat Motors in Kansas City

[Cloudsurfer]

Steve from Imagine emailed me and offered to refund the second alignment, and I will be taking up the remaining issues directly with Aristocrat. So, I suppose that's a step in the right direction and I thanked him, though I'm still extremely frustrated with everything as this should not be that complicated of a situation.

Patrick

[Chills]

Wow, Patrick, that's quite a story. The rude behavior was truely uncalled for. That's decent of Steve to try to make things right after-the-fact, but in the end he should never have treated a customer like that.

I'm surprised you couldn't get your geometry numbers ever. I was able to get the numbers from Pep Boys when they aligned my Hyundai. One would think a Porsche dealership could do the same.

[brp987]

It might have been best to request a printout of the alignment data when writing the workorder. But that might have put IA in the uncomfortable position of having to admit they were charging you $180 to drive your car over to aristocrat. Since IA apparently has a good niche in specialty work, it would be alot more confidence inspiring for them to just ask you to take your car elsewhere for work they don't do. And this ethical lapse is why Steve became indignant when you caught him lying. Steve was right that you should not have to be concerned with who did the work, but they need to stand by that work, as well as assume liability for the dent in your fender, if thats how that happened.

Making 2 trips to a garage, inflated prices, combined with the frequency of bad experiences, is why I do almost all my own work. By the way, rusnak porsche in pasadena quoted me $400 for box a alignment.