Warranty Direct is screwing me over on an engine loss Beware of Warranty Direct

[boxster6354]

I would start off with filing a complaint with the following:

Better Business Bureau Serving Metropolitan New York
(New York, NY)
257 Park Avenue South
New York, NY 10010-7384
Phone (212)533-6200
Fax (212)477-4912
Email inquiry@newyork.bbb.org
Web http://www.newyork.bbb.org

Warrany Direct's information you will need:

Warranty Direct
333 Earle Ovington Blvd # 700
Uniondale, NY 11553
Principal: Shaun Fetherston, Chief Executive Officer
Phone Number (800) 621-2783
Additional Phone Numbers:
(800) 632-4222
(516) 228-8600
(800) 942-0400

Fax Number (516) 222-1818
Website www.warrantydirect.com
Additional Websites www.travelamericard.com


I had a similar issue and it was resolved just by filling a complaint with the BBB. also on the form they will give you an area to state your complaint, do not get to long just the bullet points and specify that you also will post on Kelley Blue Book, Edmunds, CarBuyingTips.com about your issues with them if the matter goes unresolved. Do not make threats, be civil but firm.

Good luck

[thenavarro]

Thanks for the contacts Boxster 6354.

Mike

[Stefan (Boston)]

You might want to contact the state attorney general's office. They may be able to give you good advice and possibly help you in other ways too.

http://www.oag.state.ny.us/

Also, the last time I checked the truth is a valid defense for a libel claim.

[Perfectlap]

question:
how did they determine/prove that the leak occured before the engine went south?

[thenavarro]

Removed by thenavarro

[HammerESQ]

Fight them tooth and nail on everything. Ask your independent shop for a statement as to what caused the issue, and escalate it with the warranty company. Don't threaten just yet, just state the facts and be persistent. IF that doesn't work then you need to step it up on the forums, and send a letter to consumerist.com and other customer service blogs you can find. Lawyer up to negotiate a settlement and drop a 996 engine in that badboy.

[thenavarro]

Just a free bump so Warranty Direct can get the advertising they deserve.

Mike