Blown Engine

[Brucelee]

Originally Posted by randijo

I want to thank everyone for their advice and comments. I can now tell the rest of the story. This past Monday the service manager at Carousel Porsche called to let us know our Boxster was finally ready, with a new factory remanufactured engine. We went over the dealership to pick the car up, but when we arrived we found that there were several scratches on the otherwise flawless finsh of our beautiful Boxster. The service manager subsequently admitted that his mechanics had scratched up our car while pulling the engine. (Keep in mind this was the mechanic who Porsche was going to have rebuild our old engine before they finally agreed to give us a new one). After another two days at the body shop the paint finally was back to its original beauty. Today, after 18 days, we finally got to drive our Porsche home. I wouldn't recommend this dealership to anyone.

A sad ending to a sad story.

[rick3000]

At least they were honest about the scratches and you didn't have to battle them over that as well.

[sp330]

To the OP: I'm glad you got it sorted out. But since this is your wife's car, I suggest parting with it asap namely to prevent any worrying on her part.

I plan on getting a new Boxster soon. Engine failure doesn't particularly worry me, as the driving experience it offers is absolutely unparalleled (at least in that brief test drive it did).

My two burning questions are:

Which dealers in the Pennsylvania/New Jersey/Delaware area do you guys recommend?

What exactly constitutes as abuse?

I drive my cars hard though I take very good care of them (slightly more regular oil changes, premium gasoline [you'd be surprised at how many people fill up regular in cars that require premium), timely replacement of any necessary parts etc).

I've heard BMW owners that have two keys, using one to drive, and one to give to the dealer upon servicing (as the information about driving habits is recorded on the keys).

Does it work like that for Porsche?

[nickg]

Originally Posted by sp330

To the OP: I'm glad you got it sorted out. But since this is your wife's car, I suggest parting with it asap namely to prevent any worrying on her part.

I plan on getting a new Boxster soon. Engine failure doesn't particularly worry me, as the driving experience it offers is absolutely unparalleled (at least in that brief test drive it did).

My two burning questions are:

Which dealers in the Pennsylvania/New Jersey/Delaware area do you guys recommend?

What exactly constitutes as abuse?

I drive my cars hard though I take very good care of them (slightly more regular oil changes, premium gasoline [you'd be surprised at how many people fill up regular in cars that require premium), timely replacement of any necessary parts etc).

I've heard BMW owners that have two keys, using one to drive, and one to give to the dealer upon servicing (as the information about driving habits is recorded on the keys).

Does it work like that for Porsche?

i have had very good dealings with Newton motorsports, the service manager (Brian Carter) has taken good care of me, they are a small dealer...but they do alot of porsche work
The driving habits are definetly stored in the computer, not the key

[Adam]

Maybe it's just me, but I don't think 18 days is out of line at all for a complete engine replacement. It's not like they have rebuilt boxster engines just sitting there at the dealer just ready to install. They have to special order these...probably from Germany and then install it. Frankly, I'm surprised it didn't take longer to get the car back. I think somebody needs a reality check.

[randijo]

Originally Posted by Adam

Maybe it's just me, but I don't think 18 days is out of line at all for a complete engine replacement. It's not like they have rebuilt boxster engines just sitting there at the dealer just ready to install. They have to special order these...probably from Germany and then install it. Frankly, I'm surprised it didn't take longer to get the car back. I think somebody needs a reality check.

It took the dealership 10 days just to determine what was wrong and get Porsche to OK an engine replacement. The service manager told us the engine "was available", whatever that means. It only took 6 more days to get the engine and install it. That 6 days included 4 days the service department was closed for the Thanksgiving weekend. It then took 2 more days to fix the damage they did to the paint.

Optimum service would have been 1 day to figure out what was wrong, 1 day to get the OK from Porsche for engine replacement, 2 days to procure the engine and install it. 4 days altogether.

Originally Posted by randijo

It took the dealership 10 days just to determine what was wrong and get Porsche to OK an engine replacement. The service manager told us the engine "was available", whatever that means. It only took 6 more days to get the engine and install it. That 6 days included 4 days the service department was closed for the Thanksgiving weekend. It then took 2 more days to fix the damage they did to the paint.

Optimum service would have been 1 day to figure out what was wrong, 1 day to get the OK from Porsche for engine replacement, 2 days to procure the engine and install it. 4 days altogether.

And a sweet demo to use during the interval.