Porsche warranty worthless? - 986 Forum - The Community for Porsche Boxster & Cayman Owners

TriGem2k · 07-02-2007, 04:58 PM

Good Luck to You. Your chances are slim. I can not see as to how you can prove the rotors were in fact defective.

Boxter · 07-02-2007, 08:15 PM

...its amazing how we accept or are forced to accept an inferior product like this...hell, this car is designed with the track, or at the very least, spirited driving in mind.

Trigem-
Using your logic,(not a knock, just a question) if the rotors had this problem at say 5k should they or would they have replaced them?
In this scenario he could have tracked it just after the break in period and they may have warped...should they have been covered then?

That said I had a 91 300ZX with 40k plus miles on the car and I purchased it in 93, second owner, and Nissan replaced the rotors under warranty for the same reason, warping (these were notorious for warping). If Nissan took the stance you referred to in your example I would have been left replacing both front and rear rotors that were warped under street driving conditions (at least while I owned it).

Now I know that was a very good example of service and standing by one's product but it sounds to me like 14k should be covered no matter how it happened given the premium that is .

I know I am rambling a bit but this topic really gets my goat because I was forced to replace pads and rotors all around on my Land Rover after only 15k of driving from new. Yes, a very different and heavy vehicle and all that but I was absolutely shocked when they told me the truck I had owned for just over a year needed breaks all around...

...alright I'm done....sorry for the length here fellas.

rcracer_tx · 07-02-2007, 08:42 PM

What really bugs me is that the reason they will not replace them under warranty is that I am the second owner of the car. I pushed them until they are sending a written document stating that the reason is because I am be the second owner of the car, not that the car appears to be tracked. (i can prove that it hasn't from the condition and the inspection of the brake pads and the amount of wear on the rotors.)

I Will be posting the letter from Porsche everywhere i can find, as well as be reporting them to the BBB. I am convinced once i call them telling them my intentions that they would most likely "assist with the repairs".

TriGem2k · 07-02-2007, 11:03 PM

Boxter,

Maybe I have come to the point that I just don't expect much from high-end sports car companies. My car is one of several Porsches in the family and never have any of them shown the same type of wear and tear even though the same family members drove them all.

Porsche sells a high-end sports car, a car that is meant to be driven hard and also a car that costs lots of $$$ to keep properly maintained.

The way I look at it is if you (anyone, no one specific) is going to buy a high end vehicle you should know that you WILL be shelling out lots of money to keep it in proper working order and that means changing brakes.

If we were talking about Mercedes, Lexus, BMW then that would be a different story. Those cars are driven different and it would be VERY strange to have the brake pads and rotors go out that soon.

In this particular case I can see why Porsche won't accept responsibility. The gentleman who is trying to make the claim is not the same person who put 14k miles on the car. Maybe if the original owner were involved it would be a different story.

My personal experience on my car is that my front brakes go out right around 10k miles (Currently have 52k). Should I blame the dealer for this every time I have shell out close to $600 for brakes?

What happens if this gentleman does in fact have Porsche change the brakes for him at no cost and then winds up needing brakes again at 10k miles? Does he blame Porsche again?

I really believe that it is driver oriented and that it has nothing to do with a bad set of rotors. Correct me if I am wrong but I have not heard of any cases which state Porsche was/has been using defective brake components.

That is just my personal opinion. With all due respect if this gentleman does get a free brake job then more power to him. Not trying to bash anyone and I do hope RCRACER comes out with a deal that is satisfactory to him. I just think he might be expecting too much.

rcracer_tx · 07-02-2007, 11:19 PM

Quote:

Originally Posted by TriGem2k

Good Luck to You. Your chances are slim. I can not see as to how you can prove the rotors were in fact defective.

The dealer even told be that they thought the Porsche a.g. would approve it as they implied that it was a manufacturing defect. If i would have known that this warranty was worthless, i would have gone with one of the last years of the air cooled 911. Really makes me think twice before buying another Porsche.

Brucelee · 07-03-2007, 04:32 AM

Lets face it guys, how hard would it be for Porsche to replace these rotors in this instance.

Given the price of the cars and the prestige that Porsche feels the cars have, it would be a very inexpensive way to protect the brand.

I expect better from Porsche.

1JB · 07-03-2007, 06:34 AM

Warped rotors at 10k are not necessarily the sign of a manufacturing defect. You can warp the rotors for example if they're hot and you wash the car. I always let the car cool down for a couple of ours before I wash it.

The other thing about Porsche is that they will go a long way with you if you bought your car at that dealer and had it serviced at that dealer per the schedule. Same is true for Acura. Once you become the second owner of a car something liked warped rotors is a very iffy waranty item for any make of car let alone Porsche.

KevinH1990 · 07-03-2007, 08:31 AM

Quote:

Originally Posted by 1JB

Warped rotors at 10k are not necessarily the sign of a manufacturing defect. You can warp the rotors for example if they're hot and you wash the car. I always let the car cool down for a couple of ours before I wash it.

The other thing about Porsche is that they will go a long way with you if you bought your car at that dealer and had it serviced at that dealer per the schedule. Same is true for Acura. Once you become the second owner of a car something liked warped rotors is a very iffy waranty item for any make of car let alone Porsche.

But wouldn't the same thing happen if you had been driving hard and it suddenly started to rain? In any event, that's one more reason to wash the car when it is cool. (Of course, Porsches are always cool.)

I think you make a good point about the dealer taking better care of the folks who buy and service the car at the dealer. There's an initial addition to the dealer's bottom line from the purchase of the car, plus annual tribute in the form of payments to the service department. I bought my car used, but the previous owner provided me all of his service records. From the profit the dealer received from the $185 oil changes and $265 battery I think they might be willing to cut an original owner/regular customer a little more slack.