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Dave-
This story alarms me. I'm moving from Syracuse, NY (where the service has been incredible, very professional and almost eerily friendly...) to Columbus, Mississippi.
As you know, the nearest dealership to me in Columbus will be the very dealership that you are talking about!
So PLEASE, for my sake at least (ha!) write a letter alerting the higher-ups as to what's going on. Its a sad story, and I hope that I don't post on this thread in a month telling you all about STRIKE THREE of this dealership.
-Kevin
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"Action is Eloquence." -Shakespeare
"I ran until my muscles burned and my veins pumped battery acid. And then I ran some more." -Fight Club
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