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Dave, my dealer service guy is exceptional, and has quiety told me how to save money every single time I go in there. Moreover, Hans, my German mechanic at the dealership, ALWAYS comes out, visits with me and talks to me about what he's finding with my old, 1997 early edition Boxster.
Write a detailed letter to Porsche USA complaining about the service you've received at your local dealership. They take this stuff seriously. I would also cc the letter to the owner of the dealership.
Between the two letters, both the company and the people screwing up will get the butts chewed off and they'll realize that not listening to customers does not pay.
I did this with a crappy paint job at a Mitsubishi dealership after they balked at a request to repair and repaint my hood a THIRD time to get the job done right. The body shop manager got his butt chewed good by the owner and I got a call from the owner of the dealership appologizing and wanting to make it right.
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