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I can see why the service department didn't want to tell you in fear of being liable for anything that happened. Last summer i called the serice department of my boat dealership and they gave me instructions over the phone on how to fix something. While in the process of trying to fix my boat i broke off a bolt head. I took it into them and that had to pull the motor to get the screw out. This would have cost me $1,500 but they did it for free since the service deparment told me it was ok to remove those bolts when they shouldn't be removed.
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Silver, 1998 Boxster
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