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Uro, the issue was not with his cancer treatments, it was with his head. He was really messed up emotionally over the news and poor prognosis and kinda numb to the world when we spoke. The doctors told him it had rapidly chewed away at his colon and was probably in other parts of his body already.
Put yourself in his position. Who gives a crap about my center caps or your item when I might die in a couple of months, and die miserably?
He stiffed me out of a center cap and it was a pain the arse to swap out center caps twice and pay another $30 to get the missing one from another source.
I'm thinking his logic (albeit a lousy businessman's thinking process) is, "Hey, they can always contest it with Paypal or their credit card company and get their money back quickly. I just can't handle all this PLUS the fact I might up and die young with a wife and small kids in the house."
Lux advertises in Excellence, has banner ads on various Porsche web sites, and usually maintains about 100 simultaneous auctions on Ebay. He was getting hundreds of new emails every day inquiring about product, plus customer service issues. He told me that he got behind with me and one other repeat customer and was working on it but was having some bad hours of depression thinking about his situaiton. Slack off on a couple hundred emails a day for a week and it would take some around the clock work for a month to catch up.
Uro, I was really pissed when I could not get him on the phone or email and didnt' even know if he got the wrong cap back from me... so I suspended the paypal payment and in the note box, insisted he call me on my cell phone to resolve the issue.
What he did to both you and me was not right. Let me make that clear.
However, like I said above, immanent death is far more important to a person than whether you and I get our precious Porsche parts. There's just no comparing the two unless one loves his Porsche more than life (his or someone else's) itself. I do not think this applies to you or me, so it's time to give this man some grace, even though he doesn't deserve it from a business perspective...
I decided to find some compassion for this man in hopes that one day, if and when something like this hits me, I will too have the kindness of strangers and even strangers with whom I do business and owe product or money (the Golden Rule).
I know this post was long, but at least you can see my thinking in letting the business part of it go and even losing some money over it. It's a small price to pay to show a stranger some kindness when he's down for the count.
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