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I had a very long (1.5 hour) conversation with the owner of Lux Wheels and Accessories on the phone about a month ago after I bought some center caps from him and one of them didn't match.
The customer service call turned into a counseling session and then I prayed with him over the phone (I do this whenver I can with people. May seem wierd to you, but when you really need healing and understanding from God, you'll even pray with a stranger on the phone!)
He was diagnosed with colon cancer just two weeks before, and was to start chemo a couple of days later. I would imagine that's why he's bombed on his business.
I never got the replacement wheel cap and just decided to blow it off and buy it from Sunset. I did notice he had two pages of very negative feedback though. After all, his cancer is far bigger of an issue right now.
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