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Vetman, what I did was stick a flathead screwdriver in the gap between the arm and ball joint and twist to pop it off. To get them back on, I did use a prying action with the tool provided in the toolkit.
CrisZenithBlue, I discovered that the brass retaining nuts in the windshield header split causing the latch holder to tilt slightly to the back when under tension. I stuck some rivet nuts up there and now the top closes properly. But it's really tight. I know those brass retaining nuts are known to be weak, I do think the tightness of the top caused them to fail.
I'm hesitant to start adjusting for fear that I mess up a top that essentially works. What makes me nervous is that my top operates slower than the 12 seconds people cite and the motor right before finishing dropping or raising the top makes this straining noise for 2 seconds that's worrisome.
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