Quote:
Originally Posted by Frodo
What's to lose with that approach?
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Only Rob175's time having to keep going back. That's what would frustrate me.
If I ran the shop I'd apologize to the customer, pull the drain plug, replace the crush washer and refill with new oil. And make damn sure it never happened again. And if I were the customer, anything less than that I'd find another indie for all my future service.
I can forgive mistakes, we all make them. It's how one remedies the mistake that separates the good shops from the rest.