Go Manual?
try lifting from the front of the clamshell (as it opens normally) and coax the clamshell up and the top partial. Disconnect everything (the arms) so they are free moving and troubleshoot the issue.
I forget EXACTLY what I had to do, but I converted to manual after my top crapped out. I didn't even try to figure out what went wrong. Now I love manual operation, it takes seconds.
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