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I did everything over the website. Chuck W on here had some work done by them and referred me to them. The communication by email was good. I didn't end up having them do the airbag. I think the total time between me sending my wheel and getting it back was around 5 weeks. The price was less than half of what the places state side were asking. I think the wheel came out great and I was very happy with the whole experience.
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