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Update. They picked the car up last Monday. He took it to a detailing shop rather than back to the dealership at my request. I had the car back Wednesday and I am pretty happy with the results. The scratch on the trunk and the one on the right side of the hood are gone. The deep one on the left side still has a faint ghost of the scratch. However the guy was very thorough. He took out enough scratches that weren’t caused by the monkey with the dirty rag to more than make up for the one that didn’t come out completely. He was obviously very cautious with the amount of cutting he was doing as to not burn through the clear.
I try to avoid service departments at all costs. Unfortunately I couldn’t get a PST plugged into the car anywhere else. Luckily, there is a second dealership in my area who will get the call if I am in that situation again. However, I will be the only one who washes the car as long as I own it.
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