What year is your car? I'd guess 97-99...
The K2 line problem is just something they say because there is an issue with the newer cables communicating with modules on older cars. Tell them you know about this and insist on a replacement that works. They are well aware of the issue, yet still deny it until you point out that you know about it.
I had to go back and forth with them for 3 months to get them to send me a working cable, and I'm not the only one.
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