[Brian in Tucson]

I don't think you are going to get a lot of sympathy. The warranty expired years ago and the top has paid it's dues. If you feel abused, take your business elsewhere.

I have an 01 top, the plastic window is pretty murky, the top is on a to do list. I'm going to replace it with a glass windo model. Smaller window but much more permanent. The top they're offering is a lifetime warranty. If you keep the car long enough, think of it as two or more tops for the price of one. 15% off doesn't look like such a bad deal.