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There's a small gap right at the point of the clamshell where you can look down and see the ball joint. If you can see that it's off or broken, I'd go ahead and have someone hit the button to open the top while you help the clam/top open up. Just take it slow and in small steps until you can get it where you need it. If it is the top control arms that's the problem, then the clam should open with no problem. The top will be the one not moving (if both arms are off) or only lifting from one side because one arm is doing all the work.
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Woody
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