[Lew]

If it were me I would call the Florida Insurance Commissioners office and just let them know your problem, and let them advise you. These Insurance companies don't want to hear from the Commissioners office regarding unhappy customers. I would be pointing my finger at the shop for not repairing the bumper properly. I don't know if you were told where to take your car, but the shop that did the so call repair should be held responsible If this Body Shop is on Progressive's list of repair shops, they do not want to be removed from Progressive's list for future body work. You know these shops and insurance companies work together, but the Insurance company expects a Body shop to repair your car properly. Good Luck!