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If you have your owner's manual, it will show you the procedure for manually closing/opening the roof. Basically, you use the rod in the tool kit (also assuming you have one) with the red plastic cover over the tip. Looks like a big flat screwdriver blade. With this you will carefully pry of the ball joints from the push rods (see above video). This way, at least you can close the top, get it in service position, and begin to diagnose the issue.
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