[cas951]

I can agree that customer service were thrown out the window for this scenario. I can already picture what took place in my view. These kids are used to looking up parts by year, make, model and components and here's a guy in the phone asking for axle seal for a ford and didn't give anymore details. The kids probably put him on hold on purpose hoping he would go away since he didn't or could not provide more information. We can go to any parts store and ask for a part and I'm almost certain that almost all of the parts store will ask for year, make, model and component you need for the part. Without this they just can't help you. This is just how their system is setup.