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My beef is that I know exactly what's wrong with the LN magnetic drain plug, so I must assume that LN does, too. Yet, I have not seen the problem acknowledged or addressed yet. Instead, I see representatives and supporters of the product place blame on the customer.
The design is flawed...
Again, I applaud the customer service, but I'd have a lot more respect for someone that came out said, "hey, we messed up, we've noticed a design flaw and fixed it".
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