Quote:
Originally Posted by particlewave
You guys are throwing every excuse out there. Maybe just admit a defective product? Nah...
It's the customers fault, as always 
A lot of us do our own oil changes with the stock plug and never have an issue. Seems like LN plugs leak if you don't get them tight enough, leak if you use correct torque and crack and leak if too tight.
That points to a bad product. You say it's not common, yet I've read more reports of leaking LN plugs over the years than I can keep track of.
Good on you for offering replacements, but quit blaming the customer and own up. |
I was offering a technical reason for some of the things that are experienced. Thats all.
The consumer can blame the product, and the manufacturer can blame the consumer/ installer. This does no good, all that we can do is treat each case technically, and try to understand the variables that can cause anything to happen to any product.
What matters is no matter
why someone has had an issue, I've always replaced an MCD sensor, no questions asked (even when someone crashed their car and had an issue, we would sell them a replacement for cost).
I have done this with someone when their product was out of warranty for 5 years.
Unless someone tries to take advantage of us, or unless they become a jerk, we treat everyone the way we'd expect to be treated if the roles were reversed.