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The dealer is probably blowing smoke up your skirt. Dealers are under orders from PCNA not to activate options that where not included in the original build, unless you pay for them first. So the dealers come up with all kinds of dubious excuses rather than get in the middle.
I would suggest looking for a qualified independent shop to do the task.
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“Anything really new is invented only in one’s youth. Later, one becomes more experienced, more famous – and more stupid.” - Albert Einstein
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