[Tucker2]

From your PDF:

"After connecting to the brackets you must properly adjust the rod ends before connecting to the posts
or it will not engage into gear properly. To do so for the R2 end, push the transmission gear selector all
the way back to the reverse position. It will require more force than normal to engage into reverse so
be certain it’s extended all the way."

My guess is this wasn't done during installation.

And yes....installation notes say they should cross and obviously they don't. I could make derogatory remarks about your installer....but I will refrain. Probably a good idea to go to someone else. Someone that reads directions.