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I had similar issues as you...
like others have said, the helper straps (6-7" long) are useless on mine and the guid cables were always falling outside the window trim piece. The solution was that the small springs at the bottom of the b pillar (right above the rear door seam) were inverted and needed to be flipped around...took about 5 minutes to do (will need torx I think) and no disassembly of the top is required.
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