[denverpete]

My first question would be whether or not this is a new problem. New problems indicate something broke, wore out, or fell off.

One area I would check is to open the top about 1-2 feet and check out the arms that rotate the top. These are die cast units which are pinned to the body using a kind of "clip on retainer". If your retainer is missing then these arms don't rotate properly (if at all).

If you are missing a retainer it's imperative that you do not operate the top any more than you need to. These arms can come loose and pierce your top or the foam liner under the top. The retainers are very cheap and it's likely that your dealer will just give you one (or two).

Just one possibility - but easy to check.